At our online store, we prioritize efficient and reliable delivery for all your footwear needs. Whether you're shopping for everyday essentials or seasonal favorites, our team processes orders with care to ensure your items arrive in perfect condition. Orders are typically dispatched within 1-2 business days after payment confirmation, with shipping carriers selected based on speed and reliability. We partner with trusted logistics providers to offer seamless delivery experiences across all product categories.
Processing times may vary slightly depending on order volume and product availability. Most domestic orders are prepared for shipment within 48 hours, while international shipments may require additional processing. Transit times range from 3-7 business days for local deliveries and 10-15 business days for cross-border shipments. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we'll proactively notify you if delays occur.
We offer transparent pricing with the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. The final shipping cost is calculated at checkout based on your delivery address and order value. For expedited services or special requests, please contact our customer support team before placing your order.
We currently ship to most countries worldwide, including all 50 U.S. states, Canada, European Union nations, and select Asian markets. Some remote locations or areas with shipping restrictions may not be serviceable - you'll be notified during checkout if limitations apply to your address. For military addresses or special territories, additional processing time may be required.
Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. This allows you to monitor your package's journey through our website's "Order Status" page or directly via the carrier's tracking portal. If you haven't received tracking details within 3 business days of ordering, please check your spam folder or contact us at [email protected].
While we strive for timely deliveries, occasional delays may occur due to weather, customs clearance, or carrier issues. If your package hasn't arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number. For lost shipments, we'll initiate a trace process with the carrier and either resend your items or issue a refund once the investigation concludes.
International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees vary by destination and are not included in your order total or shipping costs. We declare all packages at full value and cannot mark items as gifts to avoid duties. For accurate estimates, please consult your local customs office before ordering.
